A capability demo for DPD UK

What I could
build for
DPD UK.

Systems, assistants and tools, designed around your own numbers.

  • Built on your published figures
  • Includes an assistant you can try
  • Pick a pilot on the last page
Delivery noteNo. 0001
1550 0000 0001 DPDUK
To:DPD UK
From:[Your name]
Date:[Date]
Contents:Ideas, systems, a demo
Handle:With an open mind
Signed
[Your name]
Inside this parcel

What's
inside.

Pick any line to jump straight to it. You can also use the arrow keys, or the dots along the bottom.

01 At a glance
Parcels delivered every year
360M+

One of the UK's largest parcel networks, operating as part of Geopost.

£1.48bnturnover, year to December 2024
£198.2mpre-tax profit
10,000+vehicles across 84 locations
02 Network

A network
being rebuilt.

£330m

invested in seven automated, 60,000 sq ft regional distribution centres.

The first two each handle up to 80,000 parcels a day and support 100+ new routes.

Rollout route
CrawleyOpen
SittingbourneOpen
DarlingtonEarly 2027
CambridgeEarly 2027
BradfordEarly 2027
GuildfordEarly 2027
Milton KeynesEarly 2027
2 of 7 open, full network by early 2027
03 Sustainability

Greener in the middle
and final mile.

84%

of HGVs run on HVO, cutting their carbon by up to 90% compared with diesel.

3,800+electric vans, over a third of the final-mile fleet
80M+parcels delivered by electric vehicle
Railfreight trial, Leicestershire hub to Glasgow
04 Customer contact

Where customer
contact goes today.

Inbound contact about parcel tracking~70%
Queries resolved with no human agent32%
Possible headroom
Ranked 1st

in MoneySavingExpert's parcel delivery poll, with 55% rating it "great".

3M+ app users

around 100,000 new downloads a month, 1M+ parcels a day at peak.

The opportunity

Most contact is routine.
Routine is what good
systems handle best.

It's live. Ask it anything, even try to make it break its rules.

05 Demo

A parcel assistant
with guard rails.

  • Answers tracking questions in plain English.
  • Stays on topic, even when pushed.
  • Hands over to a person, with the details.

Ask about a parcel, or try to make it break its rules.

Sample data, not connected to DPD systems
Parcel assistantDemo, online
06 What I'd build

Three things I could build.

Customer assistant01

On-brand answers to tracking and delivery questions, with firm guard rails and a clean handover to your team.

Status:Ready to pilot
Start:Small, one team
Rollout dashboard02

One live view of the seven new centres: status, capacity and routes, for the people running the rollout.

Status:Ready to pilot
Start:Small, one team
Staff knowledge bot03

Drivers and depot teams ask about procedures and get answers drawn only from approved documents.

Status:Ready to pilot
Start:Small, one team

Each starts as a small pilot, measured against your own numbers.

07 Your turn

Pick a
pilot.

Tick what interests you, add your details, and send your choices straight to my inbox.

Delivery preferences
Opens your email app with everything filled in.
Status update
Delivered.
Status:Delivered to DPD UK
Contents:Ideas, systems, a demo
Destination:A first pilot
Next step:Let's talk
[Your name]
[Email]  |  [Phone]

Thank you for your time.